Do You Have A Gift Registry?

We do not currently offer a gift registry but plan to add this feature in the near future.

  • System displayed price on www.reelingthreads.com will be the final price.
  • Reelingthreads.com reserves the right to cancel any promotion at any time without prior notice.

Can I Include A Gift Message With The Package?

Yes, a gift message can be included with your order.

Can I Have The Product Gift Wrapped?

In the future we hope to offer this service.

How Can I Cancel My Order?

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation email within 24 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Reelingthreads.com.

How Can I Modify My Order?

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

If I Have Problems With My Order, Whom Should I Contact?

If you have any problems or concerns about your order, please email us at [email protected]

Can I Call In My Order?

Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website.

Can I Email My Order?

Yes. You can email us your order at [email protected]

How Do I Remove My Name From Your Email List?

Please go to our unsubscribe page.

How Do I Contact Customer Service?

Please email us through our Contact Us page.

Can I Change My Billing Address?

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

When Will My Credit Card Be Charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

What Payment Methods Do You Accept?

We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway’s net banking facility.As well as UPI transfer also available.

In Case The Delivery Destination Is Outside India Will I Be Charged Sales Tax?

You will not be charged sales tax because we ship your order from India. Please refer to Duties and taxes section under our Terms of Use for more information on taxes and duties.

Here are some reasons why your package may be determined undeliverable:

Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: In case of International and domestic deliveries the shipping company will make three attempts to deliver your package.  If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company’s customer service at their local number and quote your tracking number to trace your package.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

 

Why Was My Package Undeliverable?

In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

Can I Change My Shipping Address After Placing My Order?

Once we receive your order, we take approximately 15 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please mail us at [email protected] with your order no and requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.

What Are The Shipping Costs?

For all international deliveries we charge as per actual charge of our courier partner. For domestic deliveries i.e deliveries within India, we offer Free Shipping on all orders above Rs. 999
Will I Be Charged For Customs Charges In Case Of International Shipping?
All of Reeling Threads orders are shipped internationally from our warehouse in Navi Mumbai, India to your provided shipping address via our courier partner. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from Courier partner for import duties and taxes, you will have to pay Courier partner directly at the time of delivery.

Can My Order Ship To A Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

Can I Ship Different Items In My Order To Different Shipping Addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Will Everything Ship Together?

Yes. Everything will be shipped together.

How Is My Order Shipped?

All Reelingthreads.com orders are shipped door to door, via our Shipping partner internationally, and via a number of shipping companies within India from our warehouse in New Delhi, India to your provided shipping address.

Do You Offer Expedited Shipping?

No. At this point we are unable to offer overnight or expedited delivery service.

How Long Will It Take To Receive My Order?

We make every effort to process your order as quickly as possible. We usually require 15 working days to dispatch your order. However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

What If An Item Is Out Of Stock?

We make every effort to keep all products status updated on our website. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock. we will inform you through an email and refund you within two business days of purchase. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

How many days the shipping of orders take?

The dispatch time will depend on the Product you order. As our Products are Mostly Handloom/Handcrafted/Handwoven and in many cases made to order, we do mention the timeline for dispatch for each of our Product. Kindly refer to the product details on our website for dispatch related information or reach out to us on +91-9223329765.

How Will I Know If You Have Received My Order?

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from ReelingThreads.com.

How Do I Shop Online?

Please refer to our How To Shop page which walks you through the shopping process.

What all products are available on reelingthreads.com

Reelingthreads.com is your luxury and classy one stop destination to the most Exclusive and Curated collection of Handloom/Handcrafted/Handwoven Sarees, Dupattas, Customized Designer Blouses, Premium Stoles, Ethnic Wear ,Handcrafted Jewelleries,Fabrics,Kurtasand much more.

What Are The Advantages Of Handloom Fabrics?

The handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter.

Do Reeling Threads Sizes Conform To International Norms?

There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how Fabindia sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.

Are All Reeling Threads Products Handmade?

We try to maximize the handmade process, using hand-woven, hand block-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc.

Where Are Your Manufacturing Facilities Located?

Reeling threads does not have a store owned production unit. Our mission has always been to work with village-based artisans across India employing their regional textile skills and specialities. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas.

Is ReelingThreads Products Available Internationally?

Yes, we offer online sales through our Reeling Threads website at www.reelingthreads.com to the Australia, Bangladesh, Belgium, Canada, Denmark, England, France, Germany, Greece, HK, Holland, Indonesia, Italy, Japan, Malaysia, Mauritius, Mexico, Nepal, Northern Ireland, Philippines, Portugal, Scotland, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, USA, Wales. We plan to expand this online webstore to ship to customers around the world in the near future.

Is Reelingthreads.com an Indian Clothing Brand Store?

Yes, Reeling Threads is a registered Indian clothing Brand based at Navi Mumbai, Maharashtra in India.

How do I contact Reelingthreads.com?

You may call/WhatsApp us on +91-9223329765 from Monday to Saturday [10:00 am to 6:30pm]. Or drop us an email at [email protected] Our team will be happy to assist you. You may also subscribe to our newsletters through our website reelingthreads.com and follow us on Facebook, Instagram and more, to know about our Launches, New Arrivals, Offers & much more…

Can I have an account with you?

Yes! you may create an account with us through the Login Icon, simply by entering a few details
on our website and access all information related to your orders.

I forgot my password, how do I reset?

To reset your password, please click on “Forgot Password” option available on the Account/Login page. Enter the email address, and the link to set a new password will be mailed to your registered Email ID.

CALL THE CUSTOMER SUPPORT

+91-9223329765