Cancellation Policy:
In case there is an order cancellation, it will be considered only if the request is made within 24 hours of placing an order.
you can request your order cancellation by sending us an email on [email protected] . The email must include the order’s details such as, order number, Name & phone number to be cancelled.
No Cancellations are entertained for those special offered  products that marketing Team has introduced on special occasion like Holi, Diwali, Eid,  Durga Puja etc. These are limited occasion offers and therefore cancellations are not possible.

Return  Policy :

In case the Courior package received by you is in a bad condition or if the packaging is tempered with, please do not accept the package, Mail us at [email protected] mentioning your order no. the replacement package sent to you at no additional cost.

you have the option to return or exchange items purchased on for defective and wrong product only.. Return/Exchange request must be made within 48 hours  @after receiving the shipment by mailing us at [email protected] with your order number, Name and phone number and send us pictures in case you received any wrong product or  find any defect. Our Customer Service Team after looking into your complaint will take an appropriate decision.

If you choose to exchange the item for reason of receipt of a defective item or wrong product, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the item.

The following EXCEPTIONS and RULES apply to this policy :

  • Reeling Threads mainly deals in handloom n handcrafted products hence some variations in color ,patterns, printing ,weaving, threads popping in handloom products. Such products willn’t be considered as defective product.
  • Product must be returned  strictly within 07 days from the date of delivery.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
  • Incase we do not have pick up courier service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping in case of defects after emailing the receipt of courier
  • No Exchange is possible if the product was customized to you or bulk order. 
  • Only Regular priced item may be refunded, sale items cannot be refunded.